6-Phase Process – Research and situation appraisal of key objectives, creation of call script, database management and consultation, collection and presentation of campaign results, plus comprehensive reports detailing the effectiveness of the campaign at completion.
An Analysis of Your Database – Is your list clean, complete, and segmented (customers vs. prospects)? We will review your database, perform address verification (NCOA) and phone number append service, as well as provide consultation on clean-up, segmentation, and development of fields for managing your call center results.
Creation of Custom Call Script – Our call center manager will interview you to define your objectives, then create a custom-fit call script. Ongoing quality assurance throughout your campaign pinpoints opportunities to alter the script for improved accuracy.
Analysis Included – What was your best industry? What was your best geography? We’ll mine your campaign’s report data for valuable demographic information and present it to you in a 2-4 page summary.
Customized Call Programs 2,500+ Dials per Campaign – Campaigns can be completed in as short as 1 week or spread out as long as 6 months, depending on the objectives and goals determined during initial research and appraisal.